Policies

Privacy Policy

Welcome to Apex Piano! This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that you may provide to us through our website, www.apexpiano.com (the “Site”). By using our Site, you agree to the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal information from you when you voluntarily provide it to us, such as when you:

  • Register on our Site
  • Place an order
  • Subscribe to our newsletter
  • Fill out a form or provide other information through our Site

The personal information we collect may include, but is not limited to:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information

Non-Personal Information

We may also collect non-personal information about you when you interact with our Site. This information may include your browser type, the type of device you are using, IP address, and other technical information.

How We Use Your Information

We use the information we collect from you for the following purposes:

  • To process transactions
  • To improve our website and your experience
  • To send periodic emails regarding your order or other products and services
  • To follow up with you after correspondence (live chat, email, or phone inquiries)

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include secure servers, encryption, and restricted access to personal information.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide you with our services, such as with payment processors or other service providers that assist us in operating our website and conducting our business.

Your Consent

By using our Site, you consent to our Privacy Policy.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The effective date of the latest version of the Privacy Policy will be indicated at the top of this page.

Fulfillment Policy

Overview

Apex Piano Mentorship is dedicated to delivering a comprehensive and engaging online mentorship experience, including instructional courses and social connection opportunities. This fulfillment policy provides details on how our services are delivered and our terms regarding refunds and customer support.

Delivery of Services

  • Immediate Digital Delivery: All courses and mentorship resources are delivered digitally. Once your payment is processed, you will receive  instant access to the content.
  • Account Setup: You will need to create an account on our platform using the email address provided during purchase. Detailed instructions for account setup and accessing the mentorship materials will be sent to this email.
  • Confirmation Email: A confirmation email with login credentials and access instructions will be sent immediately after purchase. If you do not see this email in your inbox, please check your spam or junk folder.

No Refund Policy

  • All Sales Are Final: Due to the nature of digital products, all sales are final. We do not offer refunds for any of our courses or mentorship programs once the purchase is completed.
  • Non-Transferable: Access to our courses and mentorship programs is non-transferable. Sharing login information is strictly prohibited and may result in termination of access without refund.

Customer Service

  • Contact Information:
    • Mailing Address: Apex Piano, 2648 Churchill Dr, Thompsons Station, TN 37179
    • Email: eric@apexpiano
    • Phone: 615-926-2491
  • Support Hours: Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM CST. We aim to respond to all inquiries within 24 hours during business days.

Terms and Conditions

  • Access Rights: Upon purchase, you are granted a non-exclusive, non-transferable right to access and use the mentorship content for your personal, non-commercial use.
  • Content Updates: We may update our courses and mentorship materials from time to time. All updates are included as part of your initial purchase, and no additional fees will be required for accessing updated content.

By purchasing our mentorship program, you agree to the terms outlined in this fulfillment policy. If you have any questions or require assistance, please do not hesitate to contact our customer service team using the information provided above.

Thank you for choosing Apex Piano Mentorship. We look forward to supporting you on your musical journey.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Apex Piano
2648 Churchill Dr.
Thompsons Station, TN 37179
Email: eric@apexpiano.com

Thank you for visiting www.apexpiano.com.

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